EMOJ was born in 2017 as spin-off of the Polytechnic University of Marche in Italy, from the inspiration of five young researchers and a visionary businessman. The team aim is to transform the world of Customer Experience and become leader in customer-centric innovation by inspiring brands to create successful digital experiences to increase sales. Today EMOJ is one of the most 20 promising Italian startups per Unicredit Startlab and Bocconi University with 40 experts in Artificial Intelligence and strategies for the digital transformation in numerous business cases. More than 30 scientific papers about the facial coding technology and its applications are published on International Journal and Conference Proceedings.
>>HUMAN FIRST, BEFORE THE ARTIFICIAL<<
How it works
Multiplatform system to analyse complex human states in real time, learn from them and create emotional, adaptive and unique experiences
01. Analyse
WHO IS THE CUSTOMER?
Real time gaze and facial expression recognition
Complex human states in context and unfiltered responses
4K camera, webcam and video surveillance cameras
02. Know
WHAT ATTRACTS MORE?
Age, gender, gaze, interaction, emotion
Interest, attention, satisfaction, engagement
customer segmentation and journey map
03. Decide
HOW TO CHANGE THE EXPERIENCE
Omnichannel strategy and insights
Frustration –> Satisfaction
Use of decision tree and machine learning
04. React
HOW TO BE RESPONSIVE
Real time reactions to adapt the customer experience
Single and unified experience across all channels
Web, Mobile App, Instore
Business Cases
From emotions, through analytics, to reactions
What do you feel?
Emoj is emotion code to detect emotion in real time
Our partners
