Technology
Not just cold technology.
The technology aims to include, engage and connect customers with the brand through the knowledge and continuous learning of the emotions they felt and the creation of adaptive reactions to them.
EMOJ customers can finally know their consumers, investigate their shopping preferences and attitudes, understand the motivations for their decision-making and achieve an increase of revenue and an optimization of the conversion rate.
EMOJ Facial coding enables human emotions measurement through facial expressions.
Tech Awards
EMOJ is the winner of the following titles
How it Works
01. Analyse
Real time gaze and facial expression recognition
Complex human states in context and unfiltered responses
4K camera, webcam and video surveillance cameras
03. Decide
Omnichannel strategy and insights
Frustration –> Satisfaction
Use of decision tree and machine learning
02. Know
Age, gender, gaze, interaction, emotion
Interest, attention, satisfaction, engagement
customer segmentation and journey map
04. React
Real time reactions to adapt the customer experience
Single and unified experience across all channels
Web, Mobile App, Instore
Why choose our products
The advantages to apply EMOJ solutions are several: to improve the attention at driving in case the system detects boredom or distraction, to automate video surveillance by increasing the safety operators’ effectiveness, to improve the comfort and ergonomics of workbenches if the system detects wrong postures or iterate movements, to increase the level of satisfaction and appreciation of the shopping experience, to adapt digital contents for video games, e-commerce platforms, store windows according to the captured gender, age emotion, gaze and customer interaction.
Business benefit
- Conversion rate optimization
- Increase of online sales and reduction of abandoned carts
- Qualification of data about consumers to determine the best customer experience management strategy
- Reduction of marketing costs
- Reduction of time and costs for the development of usable and intuitive user interfaces
- Improve the quality of brand storytelling
- Increase of loyalty and repurchase